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Best call center headset 2018 – [Buyer’s Guide]Last Updated April 1, 2020
Best call center headset of 2018
Here we have compiled a detailed list of some of the best call center headset of the 2018. You must have heard that the best call center headset should allow you to save money, right? Sure, but that’s not the only reason you should consider getting one.
I must say I am quite a fan of call center headset, so when the question “What are the best call center headset available on the market?” came to my mind, I excitedly started gathering information together with personal experience to write this article in the hope that it may help you find the suitable call center headset. If you get well acquainted with these basics, you shouldn’t have a problem choosing a call center headset that suits your need.
Test Results and Ratings
Why did this call center headset win the first place?
The rear part fits perfectly! It is mounted really tight and reliable. I don’t know anything about other models from this brand, but I am fully satisfied with this product. The product is very strong. Its material is stable and doesn’t crack. I am very happy with the purchase. It is definitely worth its money. The product is top-notch!
Why did this call center headset come in second place?
Seems that the material is good. It has a very beautiful color but I don’t really like the texture. I really liked it. It is amazing in every aspect. It did even exceed my expectations for a bit, considering the affordable price. The design quality is top notch and the color is nice. I like this product. For such a low price, I didn’t even hope it to be any better. It’s decently made.
№3 – AGPtEK Corded Telephone with Headset & Dialpad for House Call Center Office — Noise Cancellation
Why did this call center headset take third place?
We are very pleased with the purchase — the product is great! It is inconvenient to use due to the size. I am going to get something different next time. This price is appropriate since the product is very well built. It doesn’t squeaks nor bents. Looks great in my apartment.
call center headset Buyer’s Guide
Bluetooth profiles explained
There are multiple versions of Bluetooth, and not all Bluetooth specifications are the same, so you might want to make sure your two chosen devices will work with each other. All of the newer Bluetooth versions are backward-compatible, however, so as long as you’re using the more basic Bluetooth features, you won’t have much to worry about. Check out the various profiles and their features in the chart below.
If you think these headphones are the best sounding headphones in its price range, you are mistaken. Yes, it is good for music listening but still not the most amazing if you are looking for hardcore music listening experience. But it can certainly provide you with something you won’t find on those headphones. It plays crisp and clear vocals complimenting the bass with same clarity and balance. But the treble and bass are so overpowered that sometimes the mids get a hit. Not Jabra’s fault because I feel enterprise headphones are optimised for such performance.
The Jabra Revolve 7offer great sound quality for calls and music with the impressive noise cancelling. It’s comfortable, simple and efficiently does what it is made to do. Comes with all the necessary features and an impressive battery performance.
How we picked and tested
With our expert, we also identified several important basic hardware features—most notably a noise-cancelling microphone, volume and mute controls, and a visible mute indicator—so we looked for these basic hardware features (that work with nearly any setup) in selecting models to test.
Clockwise, from top left: Microsoft LifeChat LX-6000, Jabra UC Voice 550 Duo, Logitech H540, Logitech H390, Sennheiser PC36, Microsoft LifeChat LX-3000, Sennheiser SC 60 USB ML, Jabra UC Voice 150 Duo, Plantronics Audio 648, Andrea NC-185VM USB, iMicro IM320.
From left: Jabra UC Voice 150 Duo, Jabra UC Voice 550 Duo, Plantronics Audio 648, Sennheiser PC36, Andrea NC-185VM USB, Logitech H390, iMicro IM320, Microsoft LifeChat LX-3000, Microsoft LifeChat LX-6000, Logitech H540, Sennheiser SC 60 USB ML.
While our picks are geared primarily toward voice use, many users may also want to use them to listen to music or podcasts. I tested each with familiar passages from a couple of songs, as well as a short snippet from an episode of This American Life, to help discern overall differences in sound quality.
Flaws but not dealbreakers
A definite drawback is the layout of the inline remote, which consists of two buttons (answer/end and mute) flanking a rocker switch for volume. The buttons and switch are small and have raised icons to indicate their functions, but those icons aren’t large enough to feel much different from each other. And the physical design doesn’t offer any real clue as to which way is up, so it’s hard to tell what’s what by feel and you most likely won’t be able to rely on muscle memory to use the controls.
The in-line remote’s buttons are small and aren’t laid out well for no-look use.
Sennheiser SC 60 USB ML: It’s light and comfortable to wear, but the light background hiss was distracting, and incoming callers sounded slightly muffled.
Logitech H540: It’s on the bulky side, so it’s less comfortable for longer chat sessions. There was an intermittent background noise (possibly a ground loop issue, but it went away before we could isolate the cause), which was distracting, and muting and unmuting the microphone produces ticks that are audible to callers.
Sennheiser PC 36: Comfortable and with good sound quality, its major downfall is the mechanical mute switch on the inline control, which causes a loud “thump” whenever it’s turned on or off.
Logitech H340: A lower-priced version of the H390, it lacks any inline controls.
Headphone and Earphone Form Factors
The OPPO PM-(left) is a circumaural (over-ear) design, while the Grado SR60i (right) is a supra-aural (on ear) model.
Meanwhile, if you’ve ever owned an iPod, you’ll know what earbuds are: these are ultra-compact devices which simply sit (rather precariously) on the outer ear. There is an additional style of ultra-portable headphone as well: in-ears, which are physically inserted into the ear canal, forming a tight seal. In both cases, sensitivity (how loud they get for a given amount of power) tends to be fairly good given the proximity to the ear, making them a good match for mobile devices. In addition, in-ear headphones typically offer excellent isolation from outside noise, and unlike earbuds, they aren’t particularly prone to falling out, making them more suitable to use while exercising. On the downside, the sound quality of these form factors doesn’t tend to compare well with the best circumaural headphones, and comfort can be an issue, particularly with ill-fitting in-ear headphones. Then there are matters of health and safety: while in-ear headphones offer excellent isolation, they’re prone to making people utterly oblivious to their surroundings. We’ll also admit we’re not fond of the hygienic implications of sticking foreign objects in our ears either, not to mention the thought sharing in-ear headphones. Last but not least, given the proximity of in-ear headphones to your ear drums, we would advise taking special care with the volume control to avoid damaging your hearing.
Apples ubiquitous earbuds (left) vs RBH’s EPin-ear headphones (right).
Open vs. Closed Back
Circumaural and supra-aural headphones can be further classified by the terms “open back” and “closed back”. This may seem pretty obvious: open backed means the “back” of the ear cups is open, while closed back headphones utilize sealed cups. What’s the difference? Closed back headphones improve noise isolation, which can be helpful in loud environments, or when you don’t want to disturb others. Isolation can be further enhanced via noise cancelling technology, which actively monitors outside noise, and cancels it out by feeding the reverse signal to the headphone drivers. Note that noise cancellation technology does require batteries, though to help preserve battery life you can usually switch it off when the extra isolation isn’t necessary. Beyond reducing background noise / sound leakage, closed back designs also tend to offer stronger low end response than open backed models.
Sennheiser’s HD 380 Pro (left) is a closed back design built for isolation, while the HD 600 (right) is an open back design where sound quality is the top priority.
At this point, you might be thinking that the deck is stacked against open back designs; however, they do have one important trick up their sleeve: sound quality. Since closed back headphones isolate the listener, the sound they reproduce subjectively tends to come off as being “in your head.” Conversely, open backed designs sound more spacious, a bit more like listening to a conventional pair of speakers, and consequently more realistic. Consequently, many high-end designs such as Sennheiser’s HD800s or OPPO’s new PM-utilize open back design.
Astro’s A50 may look fairly pricey with a price of £250, but with the impressive design, quality of the audio and comfortable fit, we’re not too shocked.
The headphones also feature MixAmp technology, and when combined with Astro Command Center for PC and Mac, allows users to tweak audio settings for different games and scenarios. While previous iterations of the Astro A-line have featured physical mixers, the A50 has a switch on the rear of the cup that allows you to switch between three presets on-the-fly.
The Jabra Pro 920 offers similar features as the Sennheiser but with a smaller pricetag.
The Jabra is slightly larger than the.Sennheiser but equally comfortable and versatile. It can be used around the ear or above the head, and has a moveable microphone boom.
Jabra made the unit easy to set up and use. Calls are clear. Controls are on the base instead of the headpiece. Also keep in mind that an adapter is required in order to connect it to a landline.
The Pro 920 delivers a good balance of price and performance.
This year CES, the trade show in the desert that some feel threatens Detroit’s North American auto show in terms of prestige and automotive news-making, suffered a daylong deluge that leaked through perpetually sunbaked convention-center roofs and forced booth closures and a major power outage (curiously, a day after the rain had stopped). Enjoy the Schadenfreude, NAIAS organizers. In between the chaos, your future-tech hound dog managed to sniff out quite a lot of cool tech, over and above perhaps my favorite announcement of all: That Ford’s Sync will allow Waze interaction on the screen! Here’s the best of the rest.
Volume Zones for Bose Performance Series is an idea where the front and rear of a vehicle can have a sound-level difference as great as 1dB—ideal for when someone wants to have a private conversation in one row while the other row enjoys content loud enough to cover their chat. This is far more than a fader knob—it preserves the sensation of surround sound for each row, and making the music seem to come from the direction where someone doesn’t want to be heard is pretty crucial. The system demonstrated in a Volvo S90 featured 2speakers, including four bass woofers—two in each front footwell and two in each rear door. That’s double the usual number because bass is so hard to isolate. The bass speakers in the quiet zone must do noise-cancelation duty to hush the ones in the loud zone. And no, I was unable to learn how a speaker can simultaneously play a tone while canceling that same tone.
Meanwhile, Israeli firm Noveto proposes personal listening without headphones. This system uses a face-recognition camera (like those used for Level autonomous driver-readiness detection) to locate the listener’s ears. A highly focused beam of sound is then sent from the dash or seatbacks directly into each ear. The signal is so directional and accurate that it’s inaudible inches away, even at reasonable volumes. The sound quality didn’t quite match that of great headphones or a killer car audio system, but it keeps the driver’s ears open to hear emergency vehicles and the like, and it allows passengers to consume individual content without their ears getting sweaty. It also allows passengers to still carry on conversations with one another. The system is being developed for computer monitors, game consoles, and other home/office uses, too.
Not to be outdone, lighting rival Osram showed off its Eviyos concept, which promises much of the same functionality at a much lower price point. It uses a single LED chip per headlamp; each chip is subdivided into 1,02addressable subsegments that work like Texas Instruments’ pixels. Each of these pixels shines with a maximum of lumens, and the resolution of the nav arrows and crosswalk lines, the beam pattern cutoff, and so forth were not as crisp as TI’s, but if the price brings it to C-Classes instead of S-Classes, good for Osram. Of course, you might as well know that our federal regulations don’t yet fully permit the coolest of these features. Perhaps one day if our government budgets itself more than three weeks in advance, agencies such as NHTSA will be able to do this work.
Swedish tech company Semcon is teaming with Volvo Bil, a retail subsidiary of Volvo Car Sweden, to investigate the possibility of automating the numerous off-highway movements of a new car between the factory and the customer—around the factory grounds, the logistics lots, dealer property, etc. A pilot program starts this month. Semcon has been involved in development of autonomous/driverless vehicles such as autonomous snowplows and lawnmowers.
ZF demonstrated a capacitive touch steering wheel that doubles as a user interface. Its 1capacitive sensors accurately detect when the driver is holding the wheel, and they also permit tap and slide operation of a unique user interface. An interactive screen is positioned at the center of the wheel with typical menu functions located at its corners and sides. Double tap the wheel at a corresponding position to activate the menu in that corner of the screen. Then maybe with the temperature or fan control dial showing on the screen, tap the wheel and slide your hand clockwise or counterclockwise to raise or lower the temp or fan speed. Tap the top of the steering column for horn. That’s also the area the airbag now deploys from because the center of the steering wheel is all screen. An LED light strip illuminates the inner ring of the steering wheel rim. Blue lights indicate autonomous mode, white lights connote manual driving, yellow lights indicate turn signaling, and red lights provide driver warning.
First of all thanks for reading my article to the end! I hope you find my reviews listed here useful and that it allows you to make a proper comparison of what is best to fit your needs and budget. Don’t be afraid to try more than one product if your first pick doesn’t do the trick.
Most important, have fun and choose your call center headset wisely! Good luck!
So, TOP3 of call center headset
- №1 — Mpow 071 USB Headset/ 3.5mm Computer Headset with Microphone Noise Cancelling
- №2 — VersionTech G2000 Stereo Gaming Headset for PS4 Xbox One
- №3 — AGPtEK Corded Telephone with Headset & Dialpad for House Call Center Office — Noise Cancellation